Standard terms and conditions and general trading information

Shipping & Delivery

Every effort will be made to deliver on time, but any delivery daye specified is a best estimate and no liability is accepted for any loss arising from delay or error in delivery of the goods. All deliveries will be charged at teh prevailing rates applying at the date of such delivery.

Special rush deliveries can usually be arranged but will usually be subject to additional charges (e.g. rush print charges and rush delivery charges) which will be charged to you at current commercial rates.

We shall be deemed to have fulfilled our contract by delivery of a quantity within 10% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.

Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within five days of delivery.

All claims with regard to the quality or quanityt of the goods shall be made in writing to us within five days of receipt of goods or such goods shall ne deemed to comply as to quality and quantity with the terms of the contract.

You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising froim damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.

Claims in respect of non-delivery must be made in writing so as to reach us within four days from receipt of our invoice.

Returns & Replacements

We reserve the right to alter any details or design of products illustrated without notice and while every effort is made to describe goods accurately in the catalogue no warranty is given as to accuracy and no responsibility will be accepted for error or mis-descriptioon and any resulting loss.


Any changes in quantity ordered must be made in writing to use prior to commencement of processing. Any increase in the order must be regarded as a separate contract unlesss written notification is received before work commences on the original order.

Where you require a smaller quantity than the minimum order quantity shown in the catalogue, this is normally possible but usually carries a small order surcharge.

A charge will be made on cancelled ordered, together with a charge for all work carried out up to the date of written cancellation.

Samples will be submitted on approval and will be charged if not returned in good condition within 14 days.

Payment, Pricing & Promotions

All goods will be supplied against a proforma invoice unless a credit account has been opened after acceptance of a banker’s reference and two (2) trade references.

Payment is to be made within 30 days from the date of invoice. We understand and may exercise our statutory right of interest under the Late Payment of Commercial Debts (Interest) Act 1998 if we are not paid according to our credit terms.

Prices where applicable are quoted subject to VAT at the current rate.

Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise.

The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation or accepted contract, we shall be entitield to charge such iunscreases to you.

Discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice in full any such discounts which become overdue.

Overdue accounts: no goods will be delivered on accounts which remain unpaid 14 days after the payment is due. Interest will be charged on overdue accounts, at the rate of 5% above the National Westminster Bank plc base rate from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any opther rights we may have against you.

We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account a third party or Court proceedings.

Divisibility Clause

This contract is divisible.  Each delivery made hereunder shall be deemed to arise from a separate contract and shall be invoiced separately;

Any invoice for a delivery shall be payable in full in accordance with the terms of payment provided for herein, without reference to and notwithstanding

Any defect of default in delivery of any other instalment.

Updating Account Information

Please email us to advise of a change of contact details, to update customer records or advise change of invoice or delivery address.